hanoman Platform Account Terms
We at hanoman operate a gaming and sports betting platform available in jurisdictions where local law permits. These terms set out the conditions under which we provide access to our platform, manage your account, process your deposits and withdrawals, and resolve disputes. By creating a hanoman account, you agree to these terms and acknowledge that our services are subject to local legal restrictions.
Our hanoman platform covers football betting (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Fortune Tiger), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept payment via DANA, e-wallet, mobile banking, local payment, and bank accounts (online payment, e-wallet, mobile banking, local payment). All activity on hanoman is governed by these terms, our privacy policy, and applicable local regulations.
This document outlines your rights and obligations when you use hanoman, how we handle your account data, and what happens if disputes arise. We encourage you to read these terms carefully before opening an account.
Account Opening and Verification on hanoman
To open a hanoman account, you must be legally allowed to do so in your jurisdiction. We require you to provide your legal name, date of birth, phone number, email address, and a government-issued ID scan during registration. We conduct Know Your Customer (KYC) verification to confirm your identity and detect fraud or money-laundering activity. This verification typically completes within one business day.
We may reject your registration or suspend your account if we detect false information, duplicate accounts, or use of another person's identity. If you fail verification, we retain your application details for our compliance records and may report suspicious activity to relevant authorities where required by law.
You are responsible for maintaining the confidentiality of your hanoman login credentials. If you suspect your password or 2FA codes have been compromised, change your password immediately and contact our support team. We do not hold liability for unauthorised access if you fail to secure your own account credentials.
Your hanoman account responsibilities
- Provide accurate, true information during registration and KYC verification
- Keep your password and two-factor authentication codes confidential
- Notify us immediately of any unauthorised account access
- Comply with all applicable local laws in your jurisdiction
- Not share your account with other users or use the platform on behalf of others
Deposits, Withdrawals, and Balance Management
We accept deposits via DANA, e-wallet, mobile banking, local payment, and direct bank transfers (online payment, e-wallet, mobile banking, local payment virtual accounts). Deposit minimums and processing times vary by payment method. online payment and e-wallet deposits typically settle within minutes; bank transfers may take 1–2 hours. We convert all deposits into your hanoman balance in Indonesian Rupiah (IDR).
Your hanoman balance is your responsibility. We do not pay interest on balances held in your account. You may withdraw your balance at any time, subject to verification and compliance checks. Withdrawals route through your original deposit method unless you request a change. We may delay or refuse withdrawals if we detect suspicious activity or if your account remains under review.
We do not charge withdrawal fees on our hanoman platform; however, your payment provider (mobile banking, local payment, online payment, etc.) may impose their own fees or limits. Check with your payment provider before attempting large withdrawals.
hanoman manages your account balance transparently — deposits and winnings credit your balance immediately, losses deduct it instantly, and withdrawals process through verified payment channels.
Our hanoman Policy on Betting, Disputes, and Jurisdiction
We at hanoman provide betting and gaming services in compliance with local law. Our services are available only in jurisdictions where online wagering is legal and permitted. If you access hanoman from a jurisdiction where it is prohibited, we reserve the right to suspend your account and forfeit your balance.
On hanoman, all bets, games, and outcomes are final once they settle. We do not reverse settled bets except in cases of clear technical error, cancellation, or postponement of the underlying event (e.g., a football match cancelled mid-game). To dispute a settled bet, contact our support team with evidence within seven calendar days of settlement. We review disputes within five business days and communicate our decision in writing.
If a dispute cannot be resolved between you and hanoman, we offer a dispute resolution process. First, you must exhaust our internal complaint process (contact support with documented details). If you remain unsatisfied, you may escalate to our management team. We do not currently use external arbitration; however, you may pursue legal remedies under your local jurisdiction's law.
We reserve the right to refuse service, suspend accounts, or terminate hanoman access if we detect fraud, abuse, multiple accounts, or violation of these terms. We will provide notice of account suspension or termination via email or in-app message. Upon account closure, your remaining balance will be returned to your original payment method within thirty calendar days (subject to local payment processing timelines).
Data, Privacy, and Account Security on hanoman
Your personal data — name, phone number, ID number, email, payment method details — is processed according to our privacy policy and applicable data protection law. We encrypt your password and do not store it in plain text. We use industry-standard security practices to protect your account from unauthorised access, though we cannot guarantee absolute security.
We may share your data with payment providers (DANA, e-wallet, mobile banking, etc.) to process deposits and withdrawals. We may also share data with law enforcement or tax authorities if required by law. We do not sell your data to third parties for marketing purposes.
If you access hanoman from Jakarta, Surabaya, Bandung, or Medan, your data is processed in accordance with Indonesian data protection regulations. For users in other regions, data handling complies with applicable local law.
- We retain your account data and transaction history for at least five years for compliance and tax purposes
- You have the right to request a copy of your personal data by contacting support
- You may request deletion of your account; however, we retain transaction records as required by law
- We use two-factor authentication (2FA) to secure your account — enable it through your account settings
- Never share your OTP (one-time password) codes or 2FA backup codes with anyone, including hanoman staff
hanoman services remain available only where local law permits. We undertake to comply with all applicable regulations in the jurisdictions where we operate. Users are responsible for verifying their own eligibility and ensuring their use of hanoman complies with their local laws. These terms are governed by the laws of the jurisdiction in which hanoman operates and in which you are located.
We at hanoman commit to transparent terms and fair account management. Our verification process protects both you and our platform from fraud. Our dispute resolution process respects your rights while maintaining integrity on hanoman. By using our platform, you agree to these terms and acknowledge that our services are available only where local law permits. Contact our support team via in-app chat, email, or phone if you have questions about these terms or your hanoman account.