hanoman Casino & Sportsbook Data Care

This page describes what we collect when you use hanoman and how we keep that data protected. We collect personal information during account registration, deposit processing, and gameplay — your name, date of birth, ID number, email, phone number, and payment details. We use this data to verify your identity, process your transactions through DANA, e-wallet, mobile banking, or local payment, and comply with local regulations.

We at hanoman store your data on encrypted servers and limit access to staff who need it for account management, fraud detection, and legal compliance. We do not sell your personal information to marketers. Our privacy practices comply with Indonesian data protection frameworks and local law in jurisdictions where hanoman operates.

If you have questions about how we handle your data, how to access or delete your information, or how we use cookies, this page covers those topics in detail. We encourage you to read it before creating a hanoman account.

What We Collect on hanoman

We collect several categories of data when you sign up and use hanoman. Your account data includes your legal name, date of birth, phone number, email address, and government ID (passport, national ID card, or equivalent). We require this information for Know Your Customer (KYC) verification — a compliance step that detects fraud and money-laundering risk.

We also collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment), we receive your transaction details and may store a reference to your payment method. We do not store your full card numbers or banking credentials — those remain with your payment provider or bank.

We collect gameplay data — your bets, game outcomes, winnings, losses, and withdrawal requests. We log your IP address, device type, browser version, and approximate location each time you access hanoman. We use this data to detect fraud, prevent multiple accounts, and investigate disputes.

How We Use Your Data

We use your data to operate hanoman and comply with law. Our primary uses are account verification, fraud detection, and regulatory reporting. When you register, we verify your ID against government records to confirm you are who you claim to be. We cross-reference your email and phone with other accounts to detect and prevent duplicate registrations.

We analyse your gameplay patterns — bet sizes, frequency, game choices — to identify suspicious activity or potential problem behaviour. If we detect unusual withdrawals or rapid stake increases, we may freeze your account temporarily and contact you to verify your activity is legitimate.

We share your data with our payment processors (online payment, e-wallet, mobile banking, local payment, etc.) to process deposits and withdrawals. We may share data with law enforcement, tax authorities, or financial regulators if we are legally required to do so. We do not voluntarily share your data with advertisers or data brokers.

We at hanoman use your data only for account management, fraud prevention, legal compliance, and supporting your hanoman experience — never for marketing to third parties or commercial resale.

Our hanoman Data Retention and Your Rights

We retain your account data for at least five years after account closure, as required by anti-money-laundering regulations and Indonesian law. We retain transaction records even longer — typically seven to ten years — for tax and audit compliance. We delete or anonymise non-essential data (device logs, IP addresses) after twelve months of account inactivity, unless we need to retain it for a dispute or investigation.

You have the right to access your personal data. Contact our support team and we will provide a copy of everything we hold about you within thirty calendar days. You have the right to request correction of inaccurate data — if your name or phone number is wrong, update it through your account settings or contact support.

You have the right to request account deletion. We will close your account and flag your data as deleted. However, we will retain transaction records as required by law. Deletion does not remove your data from our backups or compliance archives. If you close your hanoman account and later change your mind, we cannot restore your data — you must create a new account.

Cookies, Security, and International Data Transfers

We use cookies on hanoman to remember your login session, store your language preference, and measure how you interact with our site. Cookies are small text files stored on your device — you can delete them through your browser settings, though doing so may log you out of your hanoman account. We do not use cookies to track you across other websites.

We encrypt your password using industry-standard algorithms and do not store it in plain text. We use HTTPS encryption when you submit data to hanoman. We enable optional two-factor authentication (2FA) to add an extra layer of security — if enabled, logging in or requesting a withdrawal requires a one-time code sent to your phone.

Our servers may be located outside your jurisdiction — potentially in Indonesia, Singapore, or other regions. When your data crosses borders, it remains subject to our data protection commitments. If you are in the European Union, your data transfers comply with international data transfer frameworks. Users in Jakarta, Surabaya, Bandung, and Medan can contact our Indonesian support team to request details about our data centre locations.

• We conduct regular security audits and penetration testing
• We limit staff access to your data — only those who need it can see it
• We notify you within thirty days if we discover a data breach affecting your information
• You can enable 2FA in your account settings to secure your login
• Never share your password or 2FA codes with anyone, including hanoman staff
• If you suspect your account is compromised, change your password and contact us immediately

Our data practices are subject to local law in the jurisdictions where hanoman operates. If you have privacy concerns or wish to file a complaint, you may contact your local data protection authority or reach out to our support team. We respond to data subject requests within thirty calendar days. hanoman services remain available only where local law permits — we undertake to comply with all applicable data protection and privacy regulations in those jurisdictions.

We at hanoman handle your data carefully and transparently. We collect only what we need for account verification, fraud prevention, and regulatory compliance. We encrypt your data in transit and at rest. We do not sell your information to marketers or third parties. If you have any questions about your privacy on hanoman, contact our support team via in-app chat, email, or phone. We respond to privacy inquiries within thirty calendar days.