hanomanFrequently Asked Questions

On the hanoman login page, click the "Forgot your password?" link below the password field. Enter your username or email address and select "Request reset". We'll send a password-reset link to your registered email within a few minutes. Click the link in the email to create a new password — the link remains valid for 24 hours. If you don't receive the email, check your spam folder or request a new link. Once your password is reset, log in to hanoman with your new password and enable two-factor authentication in your account settings for added security.

hanoman account settings include password management, two-factor authentication (2FA) toggle, email and phone number updates, and linked payment methods. You can enable 2FA to require a one-time code on login and withdrawal. You can update your registered email or phone number to keep your account contact details current — hanoman uses these for password resets and withdrawal notifications. You can also view your payment methods, link new deposit or withdrawal accounts, and remove inactive payment options. All changes take effect immediately and are logged in your account history.

No. hanoman does not allow one individual to maintain multiple accounts. Our terms of service prohibit duplicate accounts, and our compliance team detects and closes duplicate registrations during KYC verification. If you have created more than one account, contact our support team to consolidate your activity into a single account. Operating multiple accounts violates our terms and may result in account suspension and balance forfeiture. If you wish to change your username or primary email, contact support — we can update these details without requiring a new account.

Yes. hanoman accepts bank transfers from online payment, e-wallet, mobile banking, and local payment via virtual account (VA) deposit. After you link a bank account to your hanoman profile, we generate a unique virtual account number. Transfer your deposit amount to that VA number from your bank app or ATM. The transfer typically clears within 1–2 hours during business hours; transfers outside banking hours may clear the next business day. hanoman also accepts e-wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment) and e-wallet (merchant-agnostic QR-code payments) for faster settlement, often within minutes. Choose the payment method that suits your account and location.

To deposit via e-wallet, mobile banking, or local payment on hanoman, go to your account's "Deposit" section and select your e-wallet. Enter your deposit amount and confirm. You'll be redirected to the e-wallet app (or shown a QR code) to authorise the transaction. After you approve payment in your e-wallet, your hanoman balance updates automatically — typically within seconds to a few minutes. E-wallet deposits on hanoman have lower minimums than bank transfers and settle faster, making them popular for frequent users. Ensure you have sufficient balance in your e-wallet before initiating a hanoman deposit. If the transaction fails, check your e-wallet balance and try again, or contact our support team.

New users on hanoman should read the game-specific rules before betting or playing. For sports betting (Liga 1, Piala AFF, Champions League), understand the market types: 1X2 (home/draw/away), Total Goals (over/under), corners, cards, and player props. Each market has settlement rules defining when a bet is settled and when it is void. For live-dealer games (blackjack, roulette, baccarat), review the house rules, payout tables, and minimum/maximum bet limits. For slot games (Aviator, Sweet Bonanza, Fortune Tiger, Gates of Olympus, Mahjong Ways), check the pay table, volatility, and RTP (return-to-player percentage). All game rules are available in-game or in our Terms and Conditions page. If you have rule questions, contact our support team.

Free bets and free spins are promotional credits issued by hanoman to eligible account holders. Free bets are credited as account balance usable only on sports betting markets; free spins are credited as slot-game tokens on specific games like Sweet Bonanza or Aviator. Promotional offers appear in your account's "Promotions" or "Bonuses" section and are subject to terms (e.g. minimum odds, wagering requirements, expiry dates). Not all users qualify for every promotion; eligibility depends on your account age, deposit history, and region. Free bets and spins expire after a set period if unused. Check your hanoman account regularly for available offers. If you believe you should qualify for a promotion, contact our support team.

hanoman live chat is available during standard business hours — typically 9 AM to 11 PM Southeast Asia time, seven days a week. Outside these windows, you can submit an email inquiry or leave a message in chat; our team will respond within one business day. Live chat is available within your hanoman account under "Support" or "Help". When contacting us, have your username and email ready so we can quickly verify your identity and assist you. For urgent account issues (compromise, unauthorised access, payment disputes), contact us immediately and we will prioritise your case. Response times vary depending on chat volume.

Free bets and free spins are promotional credits issued by hanoman to eligible account holders. Free bets are credited as account balance usable only on sports betting markets; free spins are credited as slot-game tokens on specific games like Sweet Bonanza or Aviator. Promotional offers appear in your account's "Promotions" or "Bonuses" section and are subject to terms (e.g. minimum odds, wagering requirements, expiry dates). Not all users qualify for every promotion; eligibility depends on your account age, deposit history, and region. Free bets and spins expire after a set period if unused. Check your hanoman account regularly for available offers. If you believe you should qualify for a promotion, contact our support team.

On the hanoman login page, click the "Forgot your password?" link below the password field. Enter your username or email address and select "Request reset". We'll send a password-reset link to your registered email within a few minutes. Click the link in the email to create a new password — the link remains valid for 24 hours. If you don't receive the email, check your spam folder or request a new link. Once your password is reset, log in to hanoman with your new password and enable two-factor authentication in your account settings for added security.

Yes. hanoman accepts bank transfers from online payment, e-wallet, mobile banking, and local payment via virtual account (VA) deposit. After you link a bank account to your hanoman profile, we generate a unique virtual account number. Transfer your deposit amount to that VA number from your bank app or ATM. The transfer typically clears within 1–2 hours during business hours; transfers outside banking hours may clear the next business day. hanoman also accepts e-wallet deposits (online payment, e-wallet, mobile banking, local payment, online payment) and e-wallet (merchant-agnostic QR-code payments) for faster settlement, often within minutes. Choose the payment method that suits your account and location.

New users on hanoman should read the game-specific rules before betting or playing. For sports betting (Liga 1, Piala AFF, Champions League), understand the market types: 1X2 (home/draw/away), Total Goals (over/under), corners, cards, and player props. Each market has settlement rules defining when a bet is settled and when it is void. For live-dealer games (blackjack, roulette, baccarat), review the house rules, payout tables, and minimum/maximum bet limits. For slot games (Aviator, Sweet Bonanza, Fortune Tiger, Gates of Olympus, Mahjong Ways), check the pay table, volatility, and RTP (return-to-player percentage). All game rules are available in-game or in our Terms and Conditions page. If you have rule questions, contact our support team.

Free bets and free spins are promotional credits issued by hanoman to eligible account holders. Free bets are credited as account balance usable only on sports betting markets; free spins are credited as slot-game tokens on specific games like Sweet Bonanza or Aviator. Promotional offers appear in your account's "Promotions" or "Bonuses" section and are subject to terms (e.g. minimum odds, wagering requirements, expiry dates). Not all users qualify for every promotion; eligibility depends on your account age, deposit history, and region. Free bets and spins expire after a set period if unused. Check your hanoman account regularly for available offers. If you believe you should qualify for a promotion, contact our support team.

hanoman account settings include password management, two-factor authentication (2FA) toggle, email and phone number updates, and linked payment methods. You can enable 2FA to require a one-time code on login and withdrawal. You can update your registered email or phone number to keep your account contact details current — hanoman uses these for password resets and withdrawal notifications. You can also view your payment methods, link new deposit or withdrawal accounts, and remove inactive payment options. All changes take effect immediately and are logged in your account history.

hanoman live chat is available during standard business hours — typically 9 AM to 11 PM Southeast Asia time, seven days a week. Outside these windows, you can submit an email inquiry or leave a message in chat; our team will respond within one business day. Live chat is available within your hanoman account under "Support" or "Help". When contacting us, have your username and email ready so we can quickly verify your identity and assist you. For urgent account issues (compromise, unauthorised access, payment disputes), contact us immediately and we will prioritise your case. Response times vary depending on chat volume.

No. hanoman does not allow one individual to maintain multiple accounts. Our terms of service prohibit duplicate accounts, and our compliance team detects and closes duplicate registrations during KYC verification. If you have created more than one account, contact our support team to consolidate your activity into a single account. Operating multiple accounts violates our terms and may result in account suspension and balance forfeiture. If you wish to change your username or primary email, contact support — we can update these details without requiring a new account.

To deposit via e-wallet, mobile banking, or local payment on hanoman, go to your account's "Deposit" section and select your e-wallet. Enter your deposit amount and confirm. You'll be redirected to the e-wallet app (or shown a QR code) to authorise the transaction. After you approve payment in your e-wallet, your hanoman balance updates automatically — typically within seconds to a few minutes. E-wallet deposits on hanoman have lower minimums than bank transfers and settle faster, making them popular for frequent users. Ensure you have sufficient balance in your e-wallet before initiating a hanoman deposit. If the transaction fails, check your e-wallet balance and try again, or contact our support team.